Google Аdmits Listening to Customer Conversations through Google Assistant

Google Аdmits Listening to Customer Conversations through Google Assistant

While the breach is being investigated by the company, they have stated that Google Assistant audio clips are recorded automatically and sometimes contractors listen to them only to gauge language patterns and accents better.

San Francisco- After facing widespread criticism for eavesdropping on users' conversations via its Assistant to improve speech recognition technology, Google said that it was conducting a full review of its safeguards in this space and would take action against third-party contractors involved in this incident.

It all sounds like a privacy pitfall, but a post by Google wants to assure you that the problem stems from the leak, not the recordings themselves.

When approached about the recordings, Google admitted they were leaked.

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As Google explains, language experts "only review around 0.2 percent of all audio snippets", which "are not associated with user accounts as part of the review process". The application was made available to Indian users in February 2019, and since then it's ruling the charts.

In a post on the official blog, the company officially declared that " one of these linguistic reviewers violated data security regulations by filtering confidential Dutch audio data " and to have started an investigation in order to take the right steps. In response to the report, a Google spokesman referred to the company's privacy policy, which states, "We provide personal information to our affiliates and other trusted businesses or persons to process [your information] for us".

VRT added that a possible reason for the recordings is that the people speaking in the conversations might have said something similar to "OK Google", thus switching on the device and hence recording the conversations. But with more than 100 million devices with Google Assistant by 2017 and more than 2 billion active Android users, that 0.2% is an enormous amount of data.

The LED lights at the top of the Google Home lets you know it's listening. Spotify users in India can now play their favorite tunes by just giving voice commands to Google Assistant. If you have a Google Chromecast enabled TV at home linked with a Google Home device, you can simply give voice commands to Google Assistant to stream music from Spotify directly on your TV. If employees are able to use actual queries of things like addresses and contacts to pinpoint users' locations, we should at least be assured that only relevant audio is being transcribed.

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