Payments at retailers, including Woolworths, hit by Telstra outage; ATMs, EFTPOS affected

A map showing the outages across Australia

In a message to Gizmodo Australia a Telstra spokesperson said, "We are now investigating an issue affecting services, including EFTPOS and access to ATMS, for a number of enterprise customers nationally".

Westpac Banking Corporation said on Twitter that some automatic teller machines in Sydney were down, while National Australia Bank Ltd and Commonwealth Bank of Australia also reported payment processing issues. "We'll keep you updated as we know more".

The nation's big four banks and major supermarkets were among those caught out in the failure, which affected some EFTPOS terminals and access to ATMs across the country.

"Some services are returning to normal and we thank customers for their patience".

"Good news. Many of our services are starting to restore".

Westpac said some branches, ATMs and services in Sydney were non-operational due to a broader network failure in the region. However, it only appears to be affecting low-value transactions. The outage then cascaded into a higher number of calls than usual into its call centre.

At 4pm, Commonwealth bank updated customers about an "issue with one of our telecommunication providers" which is "affecting some of our services". The cause of the problem is under urgent investigation.

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NAB's HICAPS health claims and payments system was also hit.

- CommBank (@CommBank) July 11, 2019@CommBank hi I manage a business and both of our eftpos machines have just gone down and your phone line goes straight to a message.

Woolworths customers reported hearing an announcement telling them of a nationwide outage which is leaving some unable to pay for their groceries.

"Telstra has advised us the network connection is back up and running", Woolworths told AAP, offering an apology to customers for the delay.

"We're working closely with Telstra to rectify the network issue as quickly as possible".

"Our stores are continuing to trade as our teams are still able to process payments manually at this time", the spokesperson said.

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