Microsoft support agent's email hacked, customer emails compromised

Microsoft support agent's email hacked, customer emails compromised

Email accounts across Microsoft's Outlook, Hotmail and MSN services were left vulnerable for nearly three months after it emerged that hackers had targeted them.

Microsoft has confirmed that some of its e-mail services have been breached by hackers, with the contents of some user e-mails exposed by the attack.

Microsoft has experienced a data breach involving attackers leveraging a customer support account to access customers' email information, including the content of some email content, according to news reports. Email accounts were then accessed and information including each account's email address, folder names, subject lines, and the other email addresses communicated with could be viewed. "In 2014, Microsoft looked into the email account of a French blogger to identify a Windows 8 leaker", highlighted the Motherboard report.

In response to the breach, Microsoft is warning affected people to watch out for phishing emails, and recommends that people change their password.

Microsoft's Outlook.com service has been the subject of a pretty serious hack in recent weeks.

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Making matters worse was the fact that the company only admitted this after it was presented with screenshot evidence.

The source confirms that hackers were able to read the contents of emails, saying the access was used as part of a scam to unlock iPhones which had been stolen.

"We addressed this scheme, which affected a limited subset of consumer accounts, by disabling the compromised credentials and blocking the perpetrators' access", a Microsoft spokesperson told Motherboard in a statement.

However, when approached for comment on the incident, Microsoft confirmed that a small group of users had also been notified that bad actors could have gained unauthorised access to the wider contents of their e-mails.

In a privacy notification posted on Reddit, Microsoft alerted customers the unauthorized access lasted from January 1 through March 28 of this year. It said it had also increased detection and monitoring for the affected accounts.

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