Some iPhone X Units Have Faulty Touch Screens, Apple Says

The new Apple iPhone X are seen on display at the Apple Store in Manhattan New York

Users on online forums had complained that their phone was making "random clicks" when they weren't interacting with it, or that it unexpectedly stopped responding. Also, interestingly, the iPhone X was on the market for less than one year after being discontinued in September following the release of the iPhone XS and iPhone XR.

Apple hadn't previously responded to reports of problems with iPhone X screens, but it had opened similar replacement programs in the past for older iPhone models with screen issues, including the iPhone 6.

Per an Apple support document, impacted devices tend to exhibit one or two behaviors.

Apple notes that users who bring their faulty device into an Apple retail store or an Apple Authorized Service provider are eligible for a replacement display for free. The servicing is done through Apple or an Apple Authorized Service Provider. Apple says it will examine any iPhone to make sure its eligible for the free fix. In other words, you will have to pay for a new screen separately, which might cancel out the need for a free display module replacement. Apple says you should contact its support line about getting a refund.

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Before you have your iPhone X repaired, back up the device to iCloud or iTunes.

The iPhone X has problems with its touch screen, Apple has admitted, as it offers customers free repairs.

Apple also said a "limited number" of 13-inch MacBook Pros have "an issue that may result in data loss and failure of the drive".

You can check your MacBook Pro's serial number to see if your laptop is affected. And its MacBook Pro laptops have been dogged by keyboard reliability problems so severe that a single crumb stuck under a key is enough to warrant a fix for the unusable computer.

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