NBN Co should to do more to address consumer complaints surge: Labor

Which towns on the Northern Rivers are next in line to get the nbn

But the good news for the national broadband network is that complaints were actually down 16% on the first six months of 2017.

The top complaints issues were charges and fees, at 38,594 complaints; provider response, at 36,563; poor service quality, at 18,936; connection/changing provider, at 13,844; no service, at 12,831; debt management, at 9,257; making a contract, at 7,003; in contract, at 5,628; equipment, at 2,957; and payments, at 2,398 complaints.

Indeed, the ACMA is now consulting on a number of proposed industry standards, including the provision of information to consumers about retail services supplied over the NBN and the handling of complaints made by consumers to retail carriage service providers (CSPs).

"Labor will continue to advocate for sensible measures to improve he the lived experience of consumers over the NBN", Jones said.

As previously reported, NBN-related complaints have slowed since the beginning of 2018.

"We have made significant improvements to our processes and systems to minimise complaints". "The changes also make it easier to see the issues facing the telecommunications industry, helping providers improve the delivery of phone and internet services".

Jones said expectation from consumers about the quality of phone and internet services are high.

"The Government will also examine the overall consumer safeguards framework to ensure that regulations are fit-for-purpose and take into account ongoing developments in communications technology".

The TIO changed the way service types and issues were categorised from 1 July 2017, preventing more detailed comparisons with previous periods.

But complaints about the National Broadband Network soared well above the average, with customer grievances rising 203 per cent.

Plane makes emergency landing in Philadelphia after engine problem
Sources told FOX 29 that one passenger was in critical condition with head trauma and nine others were injured in the incident. The National Transportation Safety Board has sent a team to Philadelphia to investigate the incident.

This was over a period (six months to 31 December 2017) that saw a 39 percent increase in NBN premises activated.

New South Wales had the highest total complaints with 26,914, up 27.9 percent, followed by Victoria's 23,954 complaints, or a 30.5 percent increase.

Notably, only one-fifth of the complaints received between July and December related to NBN charges and fees, which is likely due to the ongoing crackdown on what ISPs are allowed to advertise and how this relates to the speed that users can get - especially during peak usage times.

New South Wales topped the list with almost 26,914 complaints, up almost 30% on the same period in 2016, followed by Victoria with 23,954, and a similar increase.

Congestion has dropped in the a year ago from seven hours down to just 18 minutes per week, NBN has said.

"What the Minister meant to say was the Turnbull Government has not been working", Rowald said in response.

Kogan Internet has launched its NBN service off the back of Vodafone's offering, with plans maxing out at less than AU$90 per month for download speeds of 100Mbps and unlimited data.

The number of complaints regarding telecommunications services increased in every Australian state and territory, most significantly in Queensland and Western Australian.

NBN Co's chief customer officer Brad Whitcomb said there was more that could be done to reduce complaints.

Related News:

  • Sacramento police Discharge dozens videos out of Stephon Clark Capturing

    Sacramento police Discharge dozens videos out of Stephon Clark Capturing

    The video footage was collected from the officers' body cameras and dashboard-mounted cameras inside their patrol cars. Clark was shot at 20 times by officers, with eight striking his neck, torso and leg.
    Trump Accuses Russia, China Of Currency Devaluation

    Trump Accuses Russia, China Of Currency Devaluation

    Russian lawmakers, in response, have submitted a wide-ranging bill that could freeze crucial exports to the United States. Treasury officials did not find China guilty of devaluing its currency, in a Friday report .
    Drunk, drugged and possibly on the run: The Hart family's final days

    Drunk, drugged and possibly on the run: The Hart family's final days

    The parents and three children were found dead three days later, on March 26, after their SUV went over a cliff in California . Then, about 10 months ago, the Harts moved into their home in Woodland, Washington, neighbor Bruce DeKalb said.
  • Weekly N Brown Group plc (LON:BWNG) Ratings

    Weekly N Brown Group plc (LON:BWNG) Ratings

    Shire plc, a biotechnology company, focused on serving people with rare diseases and other specialized conditions worldwide. On Tuesday, November 28 the stock of Pets at Home Group Plc (LON:PETS) earned "Sell" rating by Liberum Capital.
    Cabaero: Dissecting message of Mark Zuckerberg

    Cabaero: Dissecting message of Mark Zuckerberg

    Earlier popular Facebook-owned messaging platform Whatsapp confirmed that all its messages are protected and fully encrypted. To make login processes simpler, some websites allow users to log in to their platform using their Facebook credentials.
    Cuomo releases taxes while Nixon stays quiet

    Cuomo releases taxes while Nixon stays quiet

    Nixon, who is chasing after liberals in the Democratic Party, was unknown by almost half of registered Democrats, Siena said. The governor's favorability rating is at just 44%, matching a low for Cuomo last reached in July of 2015.
  • Iran-Turkey cooperation must stop escalation of tensions in Syria: Rouhani

    Iran-Turkey cooperation must stop escalation of tensions in Syria: Rouhani

    President Rouhani also said the three countries' cooperation has already led to great regional achievements which need to be preserved.

    Magellan Midstream Ptnrs LP (MMP) Stake Maintained by Northstar Investment Advisors Llc

    It also upped Ishares Tr (CSJ) stake by 145,301 shares and now owns 969,877 shares. (NASDAQ:AMSF) to report earnings on April, 25. It fall, as 35 investors sold MMP shares while 186 reduced holdings. 118 rose positions while 49 funds took positions.
    Controversy over Florida store's display of military flags caught on camera

    Controversy over Florida store's display of military flags caught on camera

    The employee also said the city told them they are investigating the claim about how the COJ employee acted toward the veteran. The veteran reportedly told Power that he was a retired veteran that took three bullets to the leg for his country.
  • Donald Trump has 'direct talks with North Korea at EXTREMELY high levels'

    During the talks, Abe will likely shift the focus to reverse a decision to impose new steel and aluminum tariffs on Japan. Japanese officials have signaled Abe will raise his concerns about direct talks during his two-day summit with Trump.
    Aaron Rodgers moves past offseason changes

    Aaron Rodgers moves past offseason changes

    There's a close connection between quarterback and quarterback coach, and that was an interesting decision". The release of Nelson was especially hard on Rodgers . "There are decisions that are going to be made".
    International Business Machines Corp. (IBM) Shares Obtained by Mayo Investment Advisers LLC

    International Business Machines Corp. (IBM) Shares Obtained by Mayo Investment Advisers LLC

    Vigilant Cap Mgmt Lc holds 0.15% of its capital in International Business Machines Corporation (NYSE: IBM ) for 7,250 shs. Hourglass Ltd Limited Liability Company has 1.78% invested in International Business Machines Corporation (NYSE: IBM ).


Most liked

7-yr-old raped, murdered at wedding in Etah
The incident took place in a village in Etah where the eight-year-old girl was attending a marriage function with her parents. He has also been accused of strangulating her later for fear of being identified later.

Legalize Same Sex Marriage In Nigeria, Theresa May Appeals To Buhari
However, he added: "This statement of regret can not be easily dismissed and disparaged by Commonwealth heads of government".

Trudeau Pushes Forward With Controversial Pipeline Deal
First Nations and the cities of Vancouver and Burnaby joined together to reiterate their opposition to the $7.4 billion project. While opponents are still planning to keep up the pressure, local business groups are in favour of the project moving ahead.

Bryce Harper had the flawless celebration for his broken-bat home run
While walking back toward the dugout, Harper could be seen playfully flexing his biceps after pulling up the sleeve of his shirt. And it isn't like he cracked his bat, he destroyed it. "Barreled it pretty good", Harper said.

Brandon Marshall on Dez joining Giants: 'Sorry baby bro no room'
Though Marshall later deleted the post from his story, 12UP captured a screenshot of their own, documenting the Bryant denial. He's due to count $6.15 million against the cap, and the Giants could save over $5 million by cutting him.

Heat end Sixers' streak to tie series at 1-1
After the game, Embiid expressed his frustration at not being on the court via his Instagram account. Even if the Sixers go small even earlier into the contest, I doubt the Heat have the answer for it.

Ola to go on a green drive
Apart from Lithium, there also is Zoomcar, which also has tied up with Mahindra and Mahindra for the rental of Electric Vehicles. The company launched a trial EV program previous year in the city of Nagpur, but has reportedly run into some recent road bumps.

Starbucks To Close 8000+ Stores Across US For 'Racial-Bias Education'
Starbucks is trying to tamp down a racially charged uproar over the arrest of two black men at one of its stores in Philadelphia . In this particular instance, the guidelines that were provided on when to call the police had ambiguity in them.

Steven Spielberg is first director to US$10 billion worldwide
And the director is likely to add to his lead with an upcoming " Indiana Jones 5 " and a remake of " West Side Story ". This comes after his film Ready Player One earned $114.9 million in the USA and $475.1 million worldwide.

$0.94 Earnings Per Share Expected for Oracle Co. (ORCL) This Quarter
It dropped, as 69 investors sold Monday shares while 328 reduced holdings. 58 funds opened positions while 125 raised stakes. The stock of Parker-Hannifin Corporation (NYSE:PH) has "Buy" rating given on Thursday, March 8 by KeyBanc Capital Markets.

European Union fails to agree new Iran sanctions
Militarily, Iran had between 6,500 and 9,200 personnel stationed in Syria by April 2016. The Iranian death toll in T-4 was unusually high.

Coli outbreak linked to chopped romaine, CDC says
Three of the cases resulted in hemolytic uremic syndrome, a potentially life-threatening type of kidney failure. The CDC advises consumers who can not verify where their romaine lettuce came from to throw it away.

NYC house mice carry deadly disease-causing bacteria, studies find
When it comes to rodent problems in NY , most would assume that rats are the worst offenders for carrying diseases. The samples studied , gathered only in New York City, are "relatively limited in a geographic context", he said.

Netflix stock price surges after hours on earnings report
Its impressive quarter came just three months after it raised prices for subscribers in the U.S. , its largest market. The business had revenue of $3.70 billion for the quarter, compared to analyst estimates of $3.69 billion.

Are Analysts Bullish Johnson & Johnson (NYSE:JNJ) After Last Week?
Kcm Investment Advisors Llc increased Bluerock Residential Growth 8. stake by 14,197 shares to 96,820 valued at $2.55M in 2017Q4. Several other hedge funds and other institutional investors have also made changes to their positions in the company.